At Decathlon, we make sports accessible to everyone. But to do that effectively, we need to understand our customers better than anyone else. For our headquarters in Amsterdam, we are looking for an experienced Interim Customer Experience (CX) Leader.

In this role, you aren’t just an advisor; you are the architect of our new "CX & Insights" function. You will bridge the gap between raw data and a smile on the customer's face. You will coach our teams to a higher level of customer-centricity and serve as a strategic sparring partner for our executive board.

Period: June - December

You are an expert in change management with a passion for the customer journey. You switch effortlessly between strategic thinking and hands-on execution.

• Experience: 5 to 10 years of professional experience, particularly with ease and proven ability in transformation, change management, and customer experience.

• Stakeholder Management: You are a strong communicator at the C-level and know how to mobilize cross-functional teams.

• Data-Driven: You know how to translate data into actionable insights. Experience in Retail or E-commerce is a strong plus.

• Methodology: You are familiar with tools such as the Triple Diamond, Design Thinking, and Journey Mapping.

• Mindset: Flexible, proactive, and able to quickly navigate a dynamic organization.